general-terms-of-conditions
GENERAL TERMS AND CONDITIONS OF THE SUPA24.COM PORTAL
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1. BASIC PROVISIONS AND CONTACT DETAILS
1.1. These General Terms and Conditions (hereinafter the “Terms”) govern the rights and obligations arising from the use of the www.supa24.com internet portal, including its language versions.
1.2. The operator of the portal is VANDERBERG MEDIA SE, with its registered office at Porubská 552/26, Poruba, 708 00 Ostrava, Company ID No.: 17860709, registered in the Commercial Register maintained by the Regional Court in Ostrava, file No. H 1236 (hereinafter the “Operator”).
1.3. The Operator’s contact details are: delivery address Porubská 552/26, Poruba, 708 00 Ostrava, e-mail: [email protected], telephone: +420 724 241 111. For communication under these Terms, the contact form on the Portal may also be used, if available.
1.4. The Portal serves mainly for publishing listings concerning the sale or lease of real estate and for connecting the persons who published the listing with persons interested in the relevant real estate.
1.5. The Operator is not a party to any purchase, lease, reservation, brokerage or other agreement that Users of the Portal may enter into with each other. The Operator is not liable for the conclusion of such agreement or for the performance of obligations arising from it.
1.6. These Terms apply to Visitors, Registered Users, real estate agencies, Business Users and Consumers, unless a specific provision states that it applies only to a particular category of persons.
1.7. Any separate written agreement between the Operator and the User shall prevail over these Terms. In relation to Business Users, such agreement may include, in particular, an individual agreement, order, price offer or business agreement with a real estate agency.
2. DEFINITIONS OF TERMS USED
2.1. Portal means the internet portal available at www.supa24.com, including its language versions, user interface, listing database, contact forms and supporting tools.
2.2. Visitor means a person who visits the Portal, regardless of whether such person has a User Account.
2.3. User means a Visitor, Registered User or any other person who uses the Portal in any manner.
2.4. Registered User means a User for whom a User Account has been created on the Portal.
2.5. Consumer means a natural person who uses the Portal or enters into an agreement with the Operator outside the scope of their business activities or independent professional activities.
2.6. Business User means a person who uses the Portal within the scope of their business activities or independent professional activities. If the User provides a company identification number, business name or other business details during registration, the User is deemed to act as a Business User.
2.7. Real Estate Agency means a Business User who publishes listings through the Portal as part of real estate brokerage, property management or other related business activities.
2.8. User Account means an account created for a Registered User after registration or approval of the registration by the Operator.
2.9. Listing means an offer, request or other notice published on the Portal, relating mainly to the sale, purchase, lease or rental of real estate.
2.10. Content means all data, texts, photographs, videos, files, graphic elements, contact details and other materials that the User uploads, inserts, sends or otherwise makes available through the Portal.
2.11. Services means the services provided by the Operator through the Portal, including in particular registration, management of the User Account, publication of Listings, forwarding of enquiries from contact forms, watchdog alerts, Promotion, sending of operational notices and other supplementary services.
2.12. Promotion means a paid supplementary service used to highlight a Listing and display it with priority according to the rules set out in these Terms.
2.13. Price List means the current price list of the Operator available on the Portal or individually agreed between the Operator and the User. Link to the Price List:
2.14. Financial Partner means a third party that offers financial products or related services through the Portal or in connection with a User’s enquiry, in particular mortgage financing, insurance, investments or other services related to the real estate market. Specific Financial Partners are identified directly next to the relevant form, calculator or in the Privacy Policy.
2.15. Privacy Policy means a separate document of the Operator describing the processing of personal data in connection with the operation of the Portal. Link to the document: .
3. REGISTRATION AND USER ACCOUNT
3.1. Listings may be viewed without registration, unless the Portal requires login for a specific part of the service.
3.2. Publishing a Listing, managing a Listing, ordering paid services and using certain other functions of the Portal may be conditional upon registration and creation of a User Account.
3.3. Registration of a Consumer takes place by completing the registration form on the Portal and submitting the registration. The contractual relationship between the Operator and the Consumer arises at the moment when the Consumer confirms their e-mail address, when the Operator confirms the registration, or when the User Account is made available, whichever occurs first.
3.4. Registration of a Business User or Real Estate Agency may be subject to manual approval by the Operator. The Operator is not obliged to approve the registration, particularly if the details provided during registration are incomplete, untrue or unreliable. For selected services or user roles, the Operator may make the User Account or access details available to the User individually after approval of the registration.
3.5. The User is obliged to provide true, accurate, complete and up-to-date information during registration and when using the Portal. If any details stated in the User Account change, the User is obliged to update them without undue delay.
3.6. Access to the User Account is protected by login credentials. The User is obliged to protect the login credentials against misuse and must not allow the account to be used by an unauthorised person.
3.7. The User is responsible for all actions carried out through their User Account. This does not apply if the User proves that the account was misused without their fault and that they notified the Operator of such misuse without undue delay.
3.8. The User Account is created for an indefinite period, unless otherwise agreed. The User may request cancellation of the User Account by following the procedure stated on the Portal or by sending an e-mail to the Operator.
4. SCOPE OF SERVICES AND ROLE OF THE OPERATOR
4.1. The Operator provides space for publishing Listings and technical tools that enable Users to search, filter, manage and respond to Listings.
4.2. The Operator enables a Visitor to contact the person who published a Listing, in particular through the contact form next to the Listing. The details entered in the contact form are forwarded to the relevant Registered User for the purpose of responding to the enquiry.
4.3. The Operator may enable the use of a watchdog alert function, which serves to send notifications about new Listings matching the entered criteria. The Operator does not guarantee that a notification will be sent for every Listing matching the settings.
4.4. The Operator may provide paid and free supplementary services, including Promotion, extended listing packages, import of Listings, marketing support or other services stated in the Price List or in an individual agreement.
4.5. The Operator is not a real estate broker in relation to a specific transaction, unless expressly agreed otherwise with the User. The mere publication of a Listing on the Portal does not establish a brokerage agreement between the Operator and the User.
4.6. The Operator does not verify ownership rights to real estate, authorisation to lease or sell real estate, the technical condition of real estate, the correctness of the price, the truthfulness of the description or the legal soundness of a Listing.
4.7. Listings published on the Portal do not constitute an offer by the Operator to enter into an agreement. The Operator is not obliged to ensure that any specific number of interested persons responds to a Listing or that any agreement is concluded.
5. RULES FOR PUBLISHING LISTINGS
5.1. The User may publish only such Listing which the User is authorised to publish. In particular, the User is obliged to have ownership title to the advertised real estate, the owner’s consent, authorisation from a client or another legal basis authorising the User to advertise the real estate.
5.2. The User is responsible for ensuring that the Listing is true, complete, up-to-date, comprehensible and not misleading. The User is obliged to update the Listing on an ongoing basis and remove it once it ceases to be current.
5.3. A Listing or any other Content must not violate legal regulations, good morals, public order, third-party rights, competition rules or the legitimate interests of the Operator.
5.4. The User must not publish through the Portal any Content that is untrue, fraudulent, discriminatory, offensive, infringes personality rights, copyrights, trademark rights, rights to photographs, rights of real estate owners or rights of persons captured in photographs.
5.5. The User must not insert malicious code, automatically overload the Portal, circumvent technical restrictions, unlawfully obtain data from the Portal or use the Portal in a manner that could endanger its operation or security.
5.6. The Operator is entitled to request that the User provide proof of authorisation to publish a Listing, the owner’s consent, authorisation for brokerage, rights to photographs or other documents necessary to assess the compliance of the Listing with these Terms.
5.7. If the User fails to provide the requested documents within a reasonable period, the Operator is entitled to reject the Listing, temporarily hide it, remove it or restrict the User’s access to the relevant part of the Services.
5.8. The Operator may reject or remove duplicate Listings, bulk Listings inserted without corresponding quality, Listings placed in an incorrect category or Listings that impair the clarity of the Portal.
6. SPECIAL RULES FOR REAL ESTATE AGENCIES AND B2B USERS
6.1. The Real Estate Agency is responsible for ensuring that, when using the Portal, it acts in compliance with legal regulations governing real estate brokerage, consumer protection, advertising, competition, personal data protection and other regulations applicable to its activities.
6.2. The Real Estate Agency is responsible for ensuring that it has valid authorisation from the client or another legal title for each advertised real estate property, authorising it to offer the real estate, publish photographs and provide related information to interested persons.
6.3. The Real Estate Agency is obliged to ensure that the Listing contains all information that it is required to provide as a business operator in relation to interested persons under legal regulations. This includes, in particular, a truthful identification of the real estate, price, commission, terms of sale or lease and other material information.
6.4. The Real Estate Agency is responsible for persons to whom it allows access to its User Account or to team account management, in particular employees, collaborators, brokers and administrators.
6.5. The Real Estate Agency must not transfer the User Account to another person or allow it to be used by another real estate agency without the Operator’s prior consent.
6.6. The specific scope of services for the Real Estate Agency, the number of active Listings, data import options, scope of support, price and billing terms are governed by the Price List or by an individual agreement with the Operator.
6.7. Unless otherwise agreed, the Operator is entitled to limit the number of active Listings of the Real Estate Agency according to the selected tariff, technical limits of the Portal or rules stated in the Price List.
6.8. If the Real Estate Agency is in default with payment for the services, the Operator is entitled, after prior notice, to limit the scope of the services provided, suspend new Listings or temporarily disable access to paid functions.
6.9. Provisions of these Terms intended exclusively for the protection of Consumers do not apply to Real Estate Agencies or other Business Users.
7. PRICE OF SERVICES, ORDERS AND PAYMENTS
7.1. The Services are provided free of charge unless a specific service, the Price List, an order or an individual agreement expressly states that the service is paid.
7.2. The price of a paid service is stated in the Price List, in the order interface or in an individual offer of the Operator. If the User is a Consumer, the price is stated as the final price including VAT and all mandatory charges that can be determined in advance. For Business Users, the price may be stated without VAT if this is expressly indicated next to the price. In such case, VAT at the statutory rate shall be added to the price if the Operator is obliged to charge VAT for the relevant service.
7.3. An order for a paid service is completed by confirming the order in the user interface, successfully completing payment or by another procedure stated for the specific service.
7.4. Payment may be made by payment card through a payment gateway, by a quick payment method available in the payment interface, including in particular Apple Pay or Google Pay, by bank transfer, credit, invoice or another method made available by the Operator for the specific service.
7.5. When paying through a payment gateway, the User may be redirected to the interface of a third party. The Operator is not liable for outages, errors or security incidents on the part of the payment gateway provider, unless caused by the Operator.
7.6. The tax document shall be issued in accordance with legal regulations and sent electronically or made available in the User Account.
7.7. Unless stated otherwise for a specific service or unless otherwise required by legal regulations, the paid price is non-refundable if the User does not use the service for reasons on the User’s side, deletes the Listing, cancels the account or breaches these Terms.
8. PROMOTION AND HIGHLIGHTING OF LISTINGS
8.1. The Operator enables Users to use the supplementary paid Promotion service, which serves to visually highlight and preferentially display a specific Listing within the Portal.
8.2. Promotion is usually activated directly in the detail of a specific Listing by clicking the relevant button. When ordering Promotion, the User selects the target location and the required duration of the Promotion.
8.3. Promotion may be ordered for a period of 7, 14 or 30 days, unless the Operator offers another duration in the Price List or order interface. Promotion is not automatically renewed after the selected period expires.
8.4. The agreement for the provision of Promotion is concluded and the service is activated without undue delay after successful completion of payment. The start of Promotion may be confirmed by e-mail or displayed in the user interface.
8.5. Unless otherwise stated in the order interface or the Price List, the prices of Promotion are:a. 7 days: CZK 249 (EUR 10);b. 14 days: CZK 369 (EUR 15);c. 30 days: CZK 499 (EUR 20).The price stated in CZK is binding. The price stated in EUR is indicative, unless expressly stated otherwise in the order interface. Before confirming the order, the User is always informed of the current price of the service.
8.6. The current price displayed in the order interface or in the Price List prevails over the price stated in these Terms if the Price List has been changed in accordance with these Terms.
8.7. Promoted Listings are visually distinguished in search results and displayed with priority before non-promoted Listings, provided they meet the search filtering rules entered, in particular the location, type of real estate and other selected parameters.
8.8. If the User promotes a Listing for a regional location level, the Listing may be displayed with priority when searching in the relevant region and in nearby locations, in particular the town or municipality related to the Listing. The specific display depends on the search settings, the number of promoted Listings and the technical rules of the Portal.
8.9. The order of promoted Listings meeting the same or similar criteria may change randomly or rotationally each time the page is loaded. The Operator does not guarantee permanent display of the Listing in the absolute first position.
8.10. On the homepage of the Portal, promoted Listings are displayed according to the Operator’s internal algorithm, which may take into account the location, type of Promotion, Listing category, language version of the Portal, number of active promoted Listings and other technical parameters.
8.11. The Operator is not liable for any shortening of the Promotion period caused by technical unavailability of the Portal for reasons beyond its control. In the event of a demonstrable outage of the Portal lasting more than 24 hours during the Promotion period, the Operator shall, according to the nature of the outage, reasonably extend the Promotion period or offer another reasonable solution.
8.12. If a promoted Listing is suspended or removed for reasons on the part of the Operator that were not caused by the User’s breach of these Terms, the Promotion period shall be reasonably extended or the Operator shall provide another reasonable solution.
8.13. If a Listing is deleted, withdrawn or suspended for reasons on the part of the User or due to a breach of these Terms, the Promotion shall terminate without any right to a refund of a proportionate part of the price, unless otherwise provided by legal regulations.
8.14. When ordering Promotion, the Consumer expressly requests that the Operator begin providing the service immediately after payment, i.e. before the expiry of the withdrawal period. If Promotion has already been fully provided at the time of withdrawal, the Consumer has no right to withdraw from the agreement. If the Consumer withdraws after performance has begun but before the service has been fully provided, the Consumer shall pay the Operator a proportionate part of the price for the performance already provided, if such obligation arises under legal regulations.
9. RANKING, SEARCHING AND MAIN PARAMETERS OF LISTING ORDER
9.1. Search results are displayed on the Portal by default according to the date on which the Listing was inserted, unless another ranking is selected or the Listing is highlighted through Promotion.
9.2. Users may filter search results in particular by location and other parameters, such as the type of real estate, price, size, layout or other data available in the search interface.
9.3. The Portal may allow results to be ranked in particular by price and price per m2, from the lowest or highest value. If the User selects their own ranking, such ranking prevails over the default ranking by date of insertion, except for the Promotion rules, unless the interface states otherwise.
9.4. Promotion has a significant effect on the order of Listings. Promoted Listings that match the entered filters and location may be placed ahead of other Listings and highlighted in the first positions of the results list.
9.5. The selection and order of promoted Listings is determined randomly or rotationally after the filtering and location criteria have been met. The purpose is to allow promoted Listings to rotate in situations where several promoted Listings meet the same criteria.
9.6. Promotion works mainly within a region and nearby locations, such as a town or municipality. The exact reach of Promotion may vary depending on the database structure, Portal settings, selected location level and available results.
9.7. The Operator does not use any paid preferential treatment to influence the order of Listings other than services expressly identified on the Portal, in particular Promotion, unless the Operator states otherwise for a specific service.
9.8. The Operator is not obliged to disclose technical details of the algorithm, source code, security rules or information whose disclosure would enable misuse of the Portal or circumvention of the ranking rules.
10. SUPPLEMENTARY THIRD-PARTY SERVICES AND FINANCIAL PARTNERS
10.1. The Operator may offer or facilitate access to supplementary third-party services on the Portal. These may include in particular mortgage calculators, mortgage financing offers, insurance, investments or other services related to the real estate market.
10.2. When providing supplementary financial services, the Operator may cooperate with Financial Partners. The current Financial Partner or Financial Partners to whom the User’s data may be transferred are always identified directly next to the relevant form, calculator or in the Privacy Policy.
10.3. A mortgage calculator or another tool of a Financial Partner may be operated directly by the Financial Partner. If the User enters personal data directly into the interface of the Financial Partner, the processing of such data is governed by the documentation and rules of the relevant Financial Partner.
10.4. The Operator may allow a Visitor to voluntarily tick a box next to a Listing to express interest in receiving an offer of financing for the relevant real estate. This box must not be pre-ticked.
10.5. If the Visitor ticks the box expressing interest in an offer of financing, the Operator may transfer the details entered in the contact form and the identification of the real estate to the Financial Partner or Financial Partners with whom the Visitor has expressed consent. The transfer takes place only to the extent stated next to the form and in the Privacy Policy.
10.6. The Financial Partner may contact the Visitor for the purpose of processing the enquiry and offering financial products to the extent to which the Visitor has consented or which follows from the legal relationship between the Visitor and the Financial Partner.
10.7. The Operator is not a provider of mortgage loans, insurance, investment services or financial advice. The Operator is not liable for the content of the Financial Partner’s offer, correctness of the calculator calculation, assessment of creditworthiness, approval of a loan, amount of the interest rate or fulfilment of the Financial Partner’s obligations towards the User.
10.8. The Financial Partner is responsible for its services, offers, legal documentation, information obligations and processing of personal data to the extent that it acts as a separate service provider or controller of personal data.
11. NEWSLETTERS AND COMMERCIAL COMMUNICATIONS
11.1. The Operator may send Users operational notices related to the provision of the Services, management of the User Account, security, changes to the Terms, changes to the Price List, responses to enquiries and performance of contractual obligations.
11.2. The Operator may send Users commercial communications and newsletters concerning the Operator’s own similar services if the Operator obtained their e-mail address in connection with registration or an order of a service and the User has not refused such sending.
11.3. In other cases, in particular where the communications do not concern the Operator’s own similar services or where the User is to be contacted with third-party marketing, the Operator sends commercial communications only on the basis of the User’s prior consent.
11.4. Each commercial communication must be identifiable as a commercial communication and must contain a simple option to refuse further sending. The User may unsubscribe by clicking the unsubscribe link in the communication or by sending a request to the Operator’s e-mail address.
11.5. Unsubscribing from commercial communications does not affect the sending of operational, technical, security or contractual notices that do not serve marketing purposes.
11.6. The sending of commercial communications by Financial Partners or other third parties is governed by their own legal grounds and rules. The Operator is not liable for such sending unless the Operator is the sender or acts on behalf of the third party.
12. REPORTING ILLEGAL CONTENT AND MODERATION UNDER THE DSA
12.1. The Operator provides an information society service within which it may store and publish Content inserted by Users. Selected activities may therefore be subject to Regulation (EU) 2022/2065 of the European Parliament and of the Council on a Single Market For Digital Services (Digital Services Act) (hereinafter the “DSA”).
12.2. When managing Content, the Operator acts transparently, proportionately and with regard to the nature of the Portal, the rights of Users, the rights of third parties and the requirements of the DSA. This Article governs in particular the method of reporting illegal Content and the rules for assessing and moderating Content on the Portal.
12.3. The Operator’s point of contact for Member State authorities, the European Commission and the European Board for Digital Services is e-mail: [email protected]. The Operator may be contacted in Czech and English.
12.4. The Operator’s point of contact for Users is e-mail: [email protected] or the contact form available on the Portal.
12.5. If anyone believes that illegal Content is present on the Portal, they may report it to the Operator through the reporting form available on the Portal or by e-mail to: [email protected]. If the reporting form is not available, a notice sent to the stated e-mail address is sufficient.
12.6. The notice should contain in particular a sufficiently substantiated explanation of why the notifier considers the Content to be illegal, the exact electronic location of the Content, for example the URL address of the Listing, the name and e-mail of the notifier unless the notice concerns certain serious criminal offences, and a statement that the notifier acts in good faith.
12.7. The Operator shall assess the notice without undue delay with regard to its nature, seriousness and available information. The Operator may use manual review as well as reasonable technical tools for the assessment.
12.8. If the Operator concludes that the Content is illegal or violates these Terms, the Operator may take reasonable measures, in particular remove the Content, disable access to it, reduce its visibility, suspend the Listing, restrict the User’s access to the Services or cancel the User Account.
12.9. The Operator shall inform the affected User of the measure taken and the reasons for it, unless prevented from doing so by legal regulation, an instruction of a public authority, a security reason or protection of third-party rights.
12.10.The Operator is not obliged to generally monitor Content or actively seek circumstances indicating illegal activity. This does not affect the Operator’s right to carry out voluntary Content review or take measures to protect the Portal, Users and third parties.
13. STORAGE OF LISTINGS, DATA AND ACCOUNTS AFTER REMOVAL
13.1. After a Listing is deleted, the Listing is technically stored for 3 days so that it can be restored, if the Portal allows it and if no legal or technical reasons prevent it.
13.2. After expiry of the period under clause 13.1, the Listing is archived. As part of archiving, the Operator removes the photographs of the Listing, unless their longer storage is necessary in a specific case for the protection of the Operator’s rights, dispute resolution, fulfilment of a legal obligation or another legitimate reason.
13.3. Selected data about a Listing may remain in the Operator’s database even after the photographs have been removed, in particular for functional purposes of the Portal, linking with leads, statistics, prevention of duplicates, handling complaints, protection of the Operator’s rights and proving the services provided.
13.4. After cancellation of the User Account, the Operator disables access to the account and active Listings, unless otherwise agreed with the User or unless certain data must be retained for legal, accounting, tax, security or evidentiary reasons.
13.5. If a Listing, lead, User Account or other record contains personal data, its processing, storage and erasure are governed by the Privacy Policy.
13.6. The User acknowledges that immediate technical deletion of all data may not be possible, in particular due to backups, security logs, accounting documents, dispute resolution or preservation of the functional integrity of the Portal.
14. LICENCE TO USER CONTENT AND DATABASE PROTECTION
14.1. The User declares that the User has all rights necessary to insert Content on the Portal and to grant the Operator the licence under these Terms. This applies in particular to texts, photographs, videos, floor plans, graphics, logos, trademarks and other materials.
14.2. By inserting Content on the Portal, the User grants the Operator a royalty-free, non-exclusive and territorially unlimited licence to use the Content to the extent necessary for the operation of the Portal, display of the Listing, its searching, technical processing, adaptation of format, storage, backup, sharing with persons ensuring the operation of the Portal and promotion of the Portal or a specific Listing.
14.3. The licence to photographs and similar visual materials is granted for the period during which the Listing is published and for a further period of 3 days after its deletion, if such materials are stored for the purpose of restoring the Listing. This does not affect the storage of materials for a longer period if necessary for the protection of the Operator’s rights, dispute resolution or fulfilment of a legal obligation.
14.4. The licence to text data and technical data of a Listing is also granted to the extent necessary for archiving, statistics, linking with leads, evaluating the functioning of the Portal and proving the services provided, including after the Listing has been removed from the public part of the Portal.
14.5. The Operator is not obliged to continue publicly displaying Content after the publication of the Listing ends. The Operator is entitled to remove, disable access to or archive Content according to these Terms.
14.6. The Portal, its arrangement, the Listing database, graphic elements, texts of the Operator, software and other elements are protected by intellectual property rights of the Operator or third parties. The User must not copy, extract, bulk download, modify or use these elements outside ordinary use of the Portal without the Operator’s consent.
15. AVAILABILITY OF THE PORTAL AND TECHNICAL OPERATION
15.1. The Operator makes reasonable efforts to ensure that the Portal is available and functional. However, the Operator does not guarantee uninterrupted availability of the Portal or error-free operation of all its parts.
15.2. The Operator may temporarily restrict or interrupt the Portal, in particular due to maintenance, updates, repairs, security incidents, supplier outages, force majeure, decisions of public authorities or other circumstances beyond the Operator’s reasonable control.
15.3. The Operator may continuously change the technical solution of the Portal, interface, available functions, display rules, Listing categories and other elements, provided this does not unreasonably interfere with already paid services of the User.
15.4. The User is obliged to use the Portal in a secure manner, keep their device secure and inform the Operator without undue delay of any suspicion of account misuse or a security incident.
16. LIABILITY AND COMPENSATION FOR DAMAGE
16.1. The Operator is liable to the User for damage only to the extent provided by legal regulations and these Terms. This does not affect the rights of Consumers that cannot be contractually excluded or limited.
16.2. The Operator is not liable for Content inserted by the User, for the truthfulness and completeness of Listings, for the conduct of Users, for performance of agreements concluded between Users, for the availability of third-party services or for decisions made by Users based on a Listing.
16.3. The User is liable to the Operator for damage caused by a breach of these Terms, legal regulations or third-party rights. The User is also obliged to compensate the Operator for costs reasonably incurred in connection with the enforcement of third-party claims caused by the Content or conduct of the User.
16.4. The Operator is not liable for indirect damage, lost profit, loss of business opportunity, loss of data or reputational harm of a Business User, unless legal regulations require otherwise.
16.5. In relation to Consumers, the Operator’s liability is governed by legal regulations and these provisions apply only to the extent that they do not limit the rights of Consumers.
17. INFORMATION FOR CONSUMERS
17.1. The Consumer has the right to withdraw from an agreement concluded by distance means within 14 days from the date of its conclusion, unless legal regulations or these Terms provide that the right of withdrawal does not arise or ceases to exist.
17.2. The Consumer may withdraw by any unequivocal statement sent to the Operator, in particular by e-mail to: [email protected] or in writing to the Operator’s address. The Consumer may use the model form attached to these Terms, but is not obliged to do so.
17.3. If a service is provided to the Consumer at the Consumer’s express request before the expiry of the withdrawal period, the Consumer acknowledges that the Consumer may be obliged to pay the Operator a proportionate part of the price for performance provided until the moment of withdrawal. If the service has been fully provided within that period with the Consumer’s prior express consent, the right of withdrawal ceases to exist.
17.4. For digital content or a digital service supplied otherwise than on a tangible medium, the right of withdrawal is governed by the Czech Civil Code. In the order interface, the Operator shall ensure that the Consumer grants the required consent and confirmation if performance is to begin before the expiry of the withdrawal period and if required by legal regulations.
17.5. The Consumer may submit a complaint or claim to the Operator by e-mail to: [email protected]. The Operator shall handle the complaint without undue delay and inform the Consumer of the outcome at the Consumer’s contact e-mail address.
17.6. If a dispute between the Consumer and the Operator cannot be resolved directly, the Consumer has the right to contact the Czech Trade Inspection Authority as the entity for out-of-court resolution of consumer disputes. The contact details of the Czech Trade Inspection Authority are: Štěpánská 567/15, 120 00 Prague 2, website www.coi.cz.
17.7. A Consumer with habitual residence in another Member State of the European Union may, in the event of a cross-border consumer dispute, also contact the relevant European Consumer Centre, which provides information and assistance in resolving cross-border consumer disputes.
18. TERMINATION OF THE CONTRACTUAL RELATIONSHIP AND ACCOUNT RESTRICTION
18.1. The User may terminate the contractual relationship with the Operator by cancelling the User Account or by sending notice of termination to the Operator, unless otherwise agreed for a paid service, individual agreement or tariff.
18.2. The Operator may terminate the contractual relationship without stating a reason with a notice period of 30 days. In relation to a Business User or Real Estate Agency, the Operator shall state the reasons for termination together with the notice of termination if required by legal regulations.
18.3. The Operator may immediately restrict, suspend or terminate the provision of the Services, remove a Listing or cancel a User Account if the User materially or repeatedly breaches these Terms, legal regulations, third-party rights, payment obligations or Portal security rules.
18.4. The Operator may also take immediate measures if necessary due to a legal obligation, request of a public authority, suspicion of fraud, protection of the security of the Portal, protection of Users or prevention of damage.
18.5. When restricting, suspending or terminating a service, the Operator shall take into account the nature of the breach, its seriousness, recurrence, impact on third parties and whether the situation can be resolved by a less severe measure.
18.6. Upon termination of the contractual relationship, the User’s right to use the User Account and active services linked to the account ceases to exist. This does not affect rights and obligations which by their nature are to survive termination of the contractual relationship, in particular the obligation to pay outstanding amounts, liability for Content and data retention rules.
19. CHANGES TO THE TERMS AND PRICE LIST
19.1. The Operator is entitled to change or supplement these Terms and the Price List to a reasonable extent, in particular due to changes in legal regulations, changes to the Portal, introduction of new services, changes in technical conditions, security requirements, business model or for the purpose of clarifying rights and obligations.
19.2. The Operator shall inform Registered Users of changes to the Terms or the Price List in an appropriate manner, in particular by publication on the Portal, by e-mail or by notice in the User Account, usually at least 15 days before the change takes effect.
19.3. If a change requires a Business User to make a technical or business adjustment to its activities, the Operator shall provide a reasonably longer period if required by legal regulations or by the nature of the change.
19.4. If the User does not agree with a change to the Terms, the User may terminate the contractual relationship before the change takes effect. If the User continues to use the Portal after the change takes effect, the User is deemed to have accepted the change, unless legal regulations require a different procedure for the specific change.
19.5. A change to the Terms does not have retroactive effect on services already paid for, unless otherwise agreed between the Operator and the User or unless otherwise provided by legal regulations.
20. GOVERNING LAW, COURTS AND INTERNATIONAL USE OF THE PORTAL
20.1. Rights and obligations under these Terms are governed by the law of the Czech Republic.
20.2. The choice of Czech law does not deprive a Consumer of the protection afforded to the Consumer by mandatory provisions of the law of the state of the Consumer’s habitual residence, if such protection applies under the relevant rules of private international law.
20.3. Disputes between the Operator and a Business User shall be resolved by the competent court of the Czech Republic. If jurisdiction in the first instance lies with a district court, the parties agree on the local jurisdiction of the District Court in Ostrava. If jurisdiction in the first instance lies with a regional court, the parties agree on the local jurisdiction of the Regional Court in Ostrava.
20.4. In relation to a Consumer, court jurisdiction is governed by legal regulations and the agreement on local jurisdiction applies only to the extent permitted in relation to the Consumer.
20.5. The Portal may be available in several language versions and may contain Listings concerning real estate in different countries. For Users using the Czech language version of the Portal and for relationships with a primary connection to the Czech Republic or the Slovak Republic, the Czech version of the Terms shall prevail. For Users outside the Czech Republic and the Slovak Republic, the English version of the Terms shall prevail, unless expressly stated otherwise for a specific language version. Translations of the Terms into other languages are for information purposes only and serve to make the Terms easier for Users to understand. In the event of any conflict between an informative translation and the governing version of the Terms, the governing version under this clause shall prevail. This does not affect mandatory consumer rights or other mandatory legal rules applicable to the specific relationship.
20.6. The User is responsible for ensuring that the User’s Listing and conduct towards interested persons also comply with the rules of the law of the state in which the advertised real estate is located or at whose consumers the offer is demonstrably targeted, if such rules apply.
21. PERSONAL DATA PROTECTION
21.1. The processing of personal data in connection with the operation of the Portal is governed by the Privacy Policy. This document will be available on the Portal as a separate document.
21.2. The Privacy Policy will describe in particular the purposes and legal bases of processing, categories of personal data processed, recipients of data, retention periods, rights of data subjects, transfers of data to Financial Partners and rules for marketing consents.
21.3. Consents, refusals of commercial communications, transfer of contact details to a Financial Partner, third-party marketing and cookie settings will be handled separately, in particular through unticked checkboxes, unsubscribe links, the cookie banner or other suitable tools. Consent to optional purposes is not a condition for ordinary use of the Portal, unless legal regulations or the nature of a specific service require otherwise.
21.4. Detailed information on the processing of personal data under the GDPR is provided in the Privacy Policy.
22. FINAL PROVISIONS
22.1. These Terms take effect on 20. 7. 2026.
22.2. If any provision of these Terms is invalid, non-existent or unenforceable, this shall not affect the validity and enforceability of the remaining provisions. The Operator and the User shall replace such provision with a provision that best corresponds to its purpose, if the nature of the relationship allows it.
22.3. Rights and obligations not regulated by these Terms are governed by the relevant legal regulations of the Czech Republic and directly applicable regulations of the European Union.
22.4. These Terms replace the Operator’s previous general terms and conditions relating to the Portal as of the date on which these Terms take effect.
ANNEX NO. 1
Complete and send this model form only if you wish to withdraw from an agreement concluded with the Operator.
WITHDRAWAL FORM
_________________________________________________________________
Addressee: VANDERBERG MEDIA SE
Porubská 552/26, Poruba
708 00 Ostrava,
e-mail: [email protected]
I hereby give notice that I withdraw from the agreement for the provision of a service through the www.supa24.com portal.
Date of conclusion of the agreement or date of registration:
Consumer’s name and surname:
Consumer’s address:
E-mail used during registration or order:
Order number or service identification, if available:
Date:
Consumer’s signature, only if the form is sent in paper form:
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